Refund Application

How to apply for a refund at Nano Banana Pro
Jan 15, 2025

Refund Application Guide

Thank you for using Nano Banana Pro. We're sorry to hear that you're considering a refund. This page will guide you through the refund application process and help you understand what information you'll need to provide.

Before proceeding, please review our Refund Policy to ensure you meet the eligibility requirements.

Eligibility Requirements

To qualify for a refund, you must meet all of the following criteria:

✅ Within 7 days of purchase ✅ Less than 5% credit usage from the purchase ✅ Valid proof of purchase (transaction ID or receipt) ✅ Account in good standing (no Terms of Service violations)

If you meet these requirements, please proceed with the application process below.

Required Information

Before submitting your refund request, please gather the following information:

1. Transaction Details

  • Transaction ID or Order Number
  • Purchase Date (MM/DD/YYYY)
  • Purchase Amount (in USD)
  • Payment Method (credit card, debit card, PayPal, etc.)

You can find this information in:

  • Your email receipt from Stripe
  • Your account's purchase history
  • Your bank or credit card statement

2. Account Information

  • Email Address associated with your Nano Banana Pro account
  • Account Username (if applicable)
  • Google Account Email (used for authentication)

3. Refund Reason

  • Brief explanation of why you're requesting a refund
  • Specific issues encountered (if applicable)
  • Screenshots or evidence (optional but helpful)

4. Credit Usage Information

  • Total credits purchased in the transaction
  • Credits used from that purchase
  • Credits remaining from that purchase

You can check your credit usage in your Account Settings → Credit History.

How to Submit Your Refund Request

You have two options to submit your refund application:

Send an email to our refund team with all required information:

Email: [email protected]

Subject Line: Refund Request - [Your Transaction ID]

Email Template:

Subject: Refund Request - [Transaction ID]

Dear Nano Banana Pro Refund Team,

I am requesting a refund for my recent purchase. Please find the details below:

TRANSACTION DETAILS:
- Transaction ID: [Your Transaction ID]
- Purchase Date: [MM/DD/YYYY]
- Purchase Amount: $[Amount]
- Payment Method: [Credit Card / Debit Card / PayPal / Other]

ACCOUNT INFORMATION:
- Email Address: [[email protected]]
- Google Account Email: [[email protected]]

CREDIT USAGE:
- Total Credits Purchased: [Number]
- Credits Used: [Number]
- Credits Remaining: [Number]
- Usage Percentage: [Percentage]%

REASON FOR REFUND:
[Explain why you're requesting a refund. Be specific about any issues you encountered.]

ADDITIONAL INFORMATION:
[Any other relevant details or attachments]

I confirm that I have read and understood the Refund Policy and believe I meet the eligibility requirements.

Thank you for your assistance.

Best regards,
[Your Name]

Option 2: Support Contact Form

If you prefer, you can contact us through our general support email:

Email: [email protected]

Subject: Refund Application

Include all the required information listed above in your message.

What Happens Next?

Once you submit your refund request, here's what you can expect:

Step 1: Acknowledgment (1-2 Business Days)

  • You'll receive an automated confirmation email acknowledging receipt of your request
  • Your request will be assigned a case number for tracking

Step 2: Verification (2-5 Business Days)

  • Our team will verify your:
    • Transaction details
    • Credit usage
    • Account status
    • Eligibility based on our refund policy
  • We may contact you for additional information if needed

Step 3: Decision (1-7 Business Days Total)

  • You'll receive an email with our decision:
    • Approved: Refund will be processed within 5-7 business days
    • Denied: Explanation of why the request doesn't meet eligibility criteria
    • Partial Approval: If applicable, details of the prorated refund amount

Step 4: Refund Processing (If Approved)

  • Processing Time: 5-7 business days to initiate refund
  • Delivery Time: Depends on your payment method
    • Credit Card: 5-10 business days
    • Debit Card: 3-7 business days
    • Digital Wallet: 1-3 business days

Step 5: Completion

  • You'll receive a confirmation email when the refund is issued
  • Check your payment account based on the timeline above
  • The refunded amount will appear on your original payment method

Frequently Asked Questions

How long does the entire refund process take?

From submission to receiving funds in your account:

  • Minimum: 7-10 business days
  • Maximum: 15-20 business days

Can I track my refund request status?

Yes! Email [email protected] with your case number to check status.

What if I don't have my transaction ID?

Check:

  1. Your email inbox for Stripe receipts
  2. Account Settings → Purchase History
  3. Bank/credit card statements
  4. Contact [email protected] with your purchase date and amount

Can I get a refund if I've used more than 5% of credits?

No, according to our Refund Policy, accounts with more than 5% credit usage are not eligible for refunds.

What if my request is denied?

You'll receive an email explaining the reason for denial. If you believe there was an error, you can:

  • Reply to the decision email with additional information
  • Contact [email protected] to discuss your case

Can I request a partial refund?

Yes! If you've used between 0.1% and 4.9% of your credits, you're eligible for a proportional refund based on unused credits.

What happens to my credits after a refund?

  • Full Refund: All credits from that purchase are removed
  • Partial Refund: Used credits remain deducted; unused credits are removed
  • Denied Refund: All credits remain in your account

Can I request a refund for a subscription?

Subscription refunds have different rules:

  • Monthly subscriptions: No partial refunds
  • Annual subscriptions: May be eligible within first 30 days with <5% usage

See our Terms of Service for details.

Important Reminders

Before You Request a Refund

⚠️ Download Your Images: We recommend downloading any images you want to keep before requesting a refund, as account access may be affected.

⚠️ Check Credit Usage: Verify that you've used less than 5% of the purchased credits. You can check this in your Account Settings.

⚠️ 7-Day Window: Ensure your request is submitted within 7 days of purchase. Late requests cannot be processed.

⚠️ Avoid Chargebacks: Do NOT initiate a chargeback with your bank while your refund request is being processed. This will result in immediate account suspension.

After Refund Approval

✓ Account Status: Your account remains active unless you choose to delete it ✓ Future Purchases: You can continue to use Nano Banana Pro and make new purchases ✓ Refund History: Your refund will be recorded in your account history

Need Help?

If you have questions about the refund process or need assistance with your application:

General Support: [email protected] Refund Inquiries: [email protected] Refund Policy: View Full Policy Terms of Service: View Terms

Alternative Solutions

Before requesting a refund, consider these alternatives:

Technical Issues

If you're experiencing technical problems, our support team may be able to help:

  • Contact [email protected]
  • Describe the issue in detail
  • We may provide technical support or credit compensation

Feature Questions

If you're unsure how to use certain features:

  • Check our documentation and tutorials
  • Contact support for guidance
  • We offer feature walkthroughs for new users

Quality Concerns

If you're not satisfied with image quality:

  • Try adjusting your prompts and settings
  • Use our prompt engineering tips
  • Contact support for personalized assistance

We want to ensure you have the best experience possible with Nano Banana Pro!

Last Updated: January 15, 2025

Thank you for giving Nano Banana Pro a try. We value your feedback and are committed to providing excellent service and fair refund processes.