Refund Policy

Refund policy for Nano Banana Pro
Jan 15, 2025

Overview

At Nano Banana Pro, we strive to provide the best AI image generation experience. We understand that sometimes things don't work out as expected, which is why we offer a fair and transparent refund policy. Please read this policy carefully to understand your rights and our procedures.

Refund Eligibility

You may be eligible for a refund if all of the following conditions are met:

1. Time Window

  • Your refund request is submitted within 7 calendar days of the original purchase date
  • The 7-day period begins immediately after the transaction is completed
  • Late requests (beyond 7 days) are not eligible for consideration

2. Credit Usage Threshold

  • Less than 5% of the purchased credits have been used
  • Credit usage is calculated based on the total credits in the specific purchase
  • Free credits and promotional credits are excluded from refund calculations

3. Valid Purchase Proof

  • You must provide a valid transaction ID or purchase receipt
  • The purchase must be traceable in our payment system (Stripe)
  • The account requesting the refund must match the account that made the purchase

4. Account Good Standing

  • Your account must not have any violations of our Terms of Service
  • No history of fraudulent activity or refund abuse
  • Account must be in active status (not suspended or terminated)

Refund Processing Timeline

Once you submit a refund request that meets the eligibility criteria:

Review Period: 1-7 Business Days

  • Our team will review your request and verify eligibility
  • We may contact you for additional information if needed
  • You will receive an email notification of the decision

Processing Period: 5-7 Business Days (if approved)

  • Approved refunds are processed within 5-7 business days after approval
  • The actual time for funds to appear in your account depends on your payment method

Refund Methods and Timelines

Refund delivery times vary by payment method:

  • Credit Card: 5-10 business days after processing
  • Debit Card: 3-7 business days after processing
  • Digital Wallet (PayPal, Google Pay, Apple Pay): 1-3 business days after processing

Note: These timelines are estimates. Actual refund times may vary depending on your bank or payment provider's processing policies.

Refund Amount Calculation

Full Refund

If you meet all eligibility criteria and have used 0% of your purchased credits, you will receive a 100% refund of the purchase price.

Partial Refund

If you have used between 0.1% and 4.9% of your purchased credits, you will receive a proportional refund based on unused credits:

Refund Amount = Purchase Price × (Unused Credits / Total Credits)

Example:

  • Purchase: $50 for 1000 credits
  • Used: 30 credits (3%)
  • Unused: 970 credits (97%)
  • Refund: $50 × (970/1000) = $48.50

No Refund

If you have used 5% or more of your purchased credits, you are not eligible for any refund.

Non-Refundable Situations

Refunds are not available in the following circumstances:

Subjective Quality Issues

  • Personal dissatisfaction with generated image aesthetics
  • Images not matching your creative vision or expectations
  • Artistic style preferences or subjective quality assessments

User Error

  • Incorrect prompt input or typos
  • Wrong settings or parameters selected
  • Misunderstanding of feature capabilities
  • Not downloading images before the 60-day deletion period

Violation-Based Usage

  • Credits used to generate prohibited content
  • Activities that violate our Terms of Service
  • Abuse of the platform or system manipulation attempts

Time-Barred Requests

  • Refund requests submitted more than 7 days after purchase
  • Claims for purchases made before the 7-day window

High Usage Accounts

  • Accounts that have used 5% or more of purchased credits
  • Frequent refund requests (abuse prevention)

Subscription Renewals

  • Automatic subscription renewals (you must cancel before renewal date)
  • Prorated refunds for mid-cycle cancellations (subscriptions are non-refundable once renewed)

How to Request a Refund

To request a refund, follow these steps:

Step 1: Gather Information

Collect the following details:

  • Transaction ID or purchase receipt
  • Purchase date and amount
  • Account email address
  • Reason for refund request

Step 2: Submit Request

Visit our Refund Application page or email us directly at:

Email: [email protected]

Subject Line: "Refund Request - [Your Transaction ID]"

Step 3: Await Review

  • Our team will review your request within 1-7 business days
  • You will receive an email with the decision
  • If approved, refund processing begins immediately

Step 4: Receive Refund

  • Funds will be returned to your original payment method
  • Check your account based on the refund timeline for your payment type

Chargeback Policy

Avoid Chargebacks

Before initiating a chargeback with your bank or payment provider, please contact us directly to resolve the issue. Chargebacks can result in:

  • Immediate account suspension
  • Forfeiture of all remaining credits
  • Potential legal action to recover costs
  • Ban from future use of Nano Banana Pro services

Consequences of Chargebacks

If you initiate a chargeback instead of following our refund process:

  1. Automatic Account Suspension: Your account will be immediately suspended pending investigation
  2. Credit Forfeiture: All remaining credits (purchased and free) will be forfeited
  3. Dispute Resolution: We will provide transaction evidence to your payment provider
  4. Service Termination: Accounts with successful chargebacks may be permanently banned

Resolution Path

We encourage you to:

  • Contact our support team first: [email protected]
  • Use our refund process outlined above
  • Allow us 1-7 business days to address your concerns

Subscription Cancellation vs. Refund

Cancelling a Subscription

  • You can cancel your subscription at any time through Account Settings
  • Cancellation stops future charges but does not refund the current billing cycle
  • You retain access to subscription benefits until the end of the paid period

Subscription Refunds

  • Monthly Subscriptions: No refunds for partial months
  • Annual Subscriptions: Prorated refunds may be considered within the first 30 days if less than 5% of allocated credits have been used
  • Cancellation must be done before the next renewal date to avoid charges

Special Circumstances

In rare cases, we may consider refunds outside the standard policy for:

  • Service Outages: Extended platform unavailability preventing credit usage
  • Technical Errors: System errors that prevented successful image generation
  • Billing Errors: Duplicate charges or incorrect amounts

If you believe you have a special circumstance, please contact us at [email protected] with detailed information.

Refund Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be:

  • Posted on this page with an updated "created_at" date
  • Effective immediately upon posting
  • Applied to purchases made after the change date
  • Notified via email for material changes

Purchases made before policy changes remain subject to the policy in effect at the time of purchase.

Contact Information

For refund requests, questions, or concerns:

Refund Requests: [email protected]

General Support: [email protected]

Refund Application Form: Submit Refund Request

Last Updated: January 15, 2025

We appreciate your business and strive to ensure your satisfaction with Nano Banana Pro. If you have any questions about this refund policy, please don't hesitate to contact us.